What if I don't have a PayPal account?
It is not necessary to have a PayPal account to check out. Simply locate the "Pay With A Debit/Credit Card" link to proceed. You will be able to enter your credit card information to complete the purchase.
What if the multi-day discount does not automatically apply to my order?
Contact our office either by email (email@example.com) or telephone (888-238-6858) to have your order reviewed. Please have the name your order was placed in and/or the order number beginning with "AP-."
What is the refund policy?
Refunds are considered on a "case-by-case" basis prior to 30 days before the event start date. Contact our office to discuss your personal situation.
If I order online, how will I receive my tickets?
E-tickets will be sent to the email address listed on the order within 48 hours. You must have printing capability.
How do I print my e-tickets?
When your e-tickets arrive in your email Inbox (check your Spam/Junk mail boxes too), simply open the attachment and print the tickets. It is not necessary to click on the link or enter a password. You may print your tickets 2 per page if you have the capability.
Why does my e-ticket say the concert time is 11:30 PM?
Frequently the system will display the concert end time instead of the start time. No need to be concerned, your ticket is still valid.
My e-ticket displays a red ERROR code across the bottom of the ticket. What should I do?
Occasionally our logo will drop from the ticket template causing a red error message to appear. Simply contact our office by email (firstname.lastname@example.org) or telephone (888-238-6858) and will we correct the logo and resend your tickets by email.
If I order tickets by telephone, when should I expect to receive them?
When ordering tickets by telephone, you may choose from three different delivery options:
If my tickets are not mailed to me, why am I charged a "shipping" or "handling" fee?
All orders are assessed a handling fee regardless of the ticket delivery option chosen.
I can't find my tickets. What should I do?
Contact our office by email (email@example.com) or telephone (888-238-6858) and we will reissue the tickets. If necessary, we may hold your tickets at Will Call.
What if I leave my tickets at home or bring the ticket for the wrong date to the event?
Come to the Box Office at the event and we will reprint the needed ticket(s).
If General Admission seating is "unreserved" and not a specifically assigned seat, then why are there Row letters and Seat numbers?
It is true that General Admission seating is not an assigned seat. The Row letters and Seat numbers are for our office to maintain inventory in that section to prevent overselling available seating.